DIGITAL INTELLIGENCE EXPERTS
Discover, measure and automate processes with NLP. Create new intelligent workflows
Do you want to leverage all the data generated by your company? Generate new business opportunities by taking advantage of technology? Artificial intelligence and natural language processing can help you.
We tend to think that only structured data is useful for companies; however, it is now possible to build machine learning models to evaluate the potential of natural language understanding.
One of the most common fields of application for NLP technology in companies is customer service and satisfaction-related services, although these are not the only ones. With natural language processing, it is possible to analyze and understand every request made by a user across all available channels.
Extract relevant information from calls, evaluate customer satisfaction, and perform sentiment analysis.
Automate operations, reduce support costs, and increase user engagement.
Automate simple customer service cases, increase satisfaction, and optimize costs.
Create understandable text from data, and identify patterns and data to create contextualized narratives.
Improve customer experience by optimizing web services through the study of user behavior, or automate competitor analysis.
Natural Language Processing (NLP) is a field of artificial intelligence that allows for the interpretation of a message and the understanding of its meaning and intent. This provides the option to automatically classify text based on characteristics such as purpose, sentiment, or topic, facilitating natural interaction between people and machines.
Through the analysis of unstructured data (texts, emails, videos, reviews, contracts, etc.) using artificial intelligence, we can extract value and develop innovative solutions that provide real answers to your business needs, simplifying digitalization and digital transformation processes.
Using state-of-the-art NLP technology delivered through a zero-code user interface, NLP technology can read, interpret, and classify all types of requests, and even identify user sentiments, emotions, and intentions.
Clients
We have been able to automate dozens of processes and cut the time they needed by 100%. The support, experience and dedication of the LISDATA team throughout the digitalisation and automation process has been outstanding.
LISDATA and its technical team have helped us take great strides in terms of digital efficiency, thanks to data analysis and the development of tailored software, based on an in-depth understanding of our needs.
Explore all technologies
